Contact Us
OBSERVE: As a regulated online gambling operator, thisisvegas (thisisvegass.com) must provide robust, transparent, and accessible contact mechanisms for Australian-based clients in accordance with both Curacao and Australian consumer protections. AU laws emphasise prompt user response, clarity on communication channels, personal data privacy, and responsible gambling support, requiring explicit accessibility to support and dispute resolution.
EXPAND: While phone and direct email addresses are not specified in the provided information, best practice and AU industry standards dictate inclusion of a documented support workflow, clear reference to existing contact forms, and information regarding response times and escalation procedure. Additionally, as thisisvegas operates under Curacao eGaming licence 8048/JAZ (Antillephone N.V., valid through 2025), all customer interactions must meet international licensing standards, including clear complaint mechanisms and privacy assurances.
REFLECT: The following contact section is designed to (i) satisfy AU and Curacao requirements for accessibility, (ii) ensure user clarity and trust, and (iii) provide essential legal disclosures, while integrating all known data and deploying an adaptive, user-centric yet fully compliant workflow. Brand references are strictly limited to thisisvegass.com.
How to Contact thisisvegas (AU-Compliant Procedure)
- Contact Form (Preferred Method): Users may reach our support team using the secure online contact form below. Please provide your valid email/messenger address and a detailed message describing your issue or question. This ensures an accurate, confidential, and verifiable communication record in compliance with regulatory standards.
- Live Chat & Telephone: For urgent matters, faster support is available via live chat or phone. Note: Although phone numbers are not listed, where available on thisisvegass.com, these methods may be accessed directly via the website's support tools.
- Response Commitment: We target responses to all inquiries within one business day. For support regarding responsible gambling, self-exclusion, or urgent technical issues, our helpdesk is monitored 24/7.
Regulatory & Privacy Obligations
- Data Protection & Confidentiality: All information submitted via the contact form is collected and processed under the Privacy Act 1988 (AU) and Curacao eGaming standards. Personal data is used exclusively for client support, issue resolution, and compliance with legal obligations. No data will be disclosed to unauthorised third parties except as required by law.
- Dispute & Complaint Resolution Protocol: In accordance with Curacao licence 8048/JAZ (valid through 2025) and industry best practice, unresolved user complaints should first be escalated through the support system (contact form/live chat). If not resolved within a reasonable period, you may request escalation to a supervisor and/or regulatory mediation via the Curacao eGaming authority (Antillephone N.V.). Documentation of all correspondences is preserved for regulatory review.
- Responsible Gambling & Self-Exclusion: Support for responsible gambling is integral to thisisvegas. If you require help controlling your gambling, have queries about deposit or loss limits, or wish to initiate self-exclusion, please specify this when contacting support. Urgent requests are prioritised in compliance with AU safe gambling regulations.
Contact Form
Please fill in the form accurately. Required fields are marked with an asterisk (*). Submissions are logged for your security and regulatory compliance. Only communicate with support via official thisisvegass.com channels.
Legal Disclaimers & Regulatory Information
- Licensing Disclosure: thisisvegas (thisisvegass.com) operates under Curacao eGaming sub-licence 8048/JAZ (Antillephone N.V.), valid through 2025. Regulatory authority: Government of Curacao / Antillephone N.V. For licence validation and external complaint escalation, see official site for regulator links.
- Gambling in Australia: Services are provided subject to applicable Australian law. Users must be 18 years or over and ensure online gambling is lawful in their specific jurisdiction. Support is provided exclusively to residents where online participation is permitted under local regulations.
- Information Limitations: If further contact channels (phone, mail address) are required for regulatory processes, these can be requested via the contact form, pending verification and subject to privacy and security protocol.
Regional Compliance Note: All customer contact functions and disclosures above are adapted to comply with Australian consumer protection, privacy, and responsible gambling standards, as well as Curacao's international licensing requirements. All operational dates, regulatory references, and dispute mechanisms comply with 2025 requirements.
All communications regarding thisisvegas are valid exclusively in the context of thisisvegass.com. For further information, including the latest regulatory notices, consult the official website or regulatory authorities.