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Responsible Gaming

Responsible gaming is a guiding principle at thisisvegas, accessible exclusively through thisisvegass.com. Our objective is to foster a healthy, conscious approach to gambling entertainment, empowering players to make informed decisions about their play. thisisvegas is committed to providing thorough player support, comprehensive protection tools, and a safe environment conforming to all applicable Australian and international legal requirements.

Risk Awareness

OBSERVE: Problem gambling can affect individuals differently, often manifesting through behavioural and emotional changes. Early recognition of these signs is key to preventing harm.

EXPAND: Typical signs of potential gambling addiction include:

  • Frequent and prolonged betting sessions that disrupt daily responsibilities
  • Thinking about the casino or gambling even when not playing
  • Increasing bet amounts to feel the same excitement
  • Chasing losses with further play
  • Hiding gambling activity from friends or family
  • Using gambling as a way to escape negative feelings or stress
  • Neglecting work, studies, or relationships due to gambling

REFLECT: If you recognize these behaviours, self-assessment is recommended. Please consider the following test:

Self-Assessment Test

  • Do I regularly gamble with more money than I intended?
  • Have I tried unsuccessfully to cut back on gambling?
  • Do I feel restless or irritable when I try to stop gambling?
  • Have I lied to others about how much time or money I spend gambling?
  • Has gambling caused financial problems or damaged relationships?

If you answered 'yes' to several of these questions, we strongly advise seeking support immediately. Responsible gambling is essential for all players, regardless of their experience level.

Regional Compliance Note: thisisvegas fully adheres to Australian responsible gambling standards, as reflected in the National Consumer Protection Framework and associated state legislation.

Limits & Tools

OBSERVE: Responsible gambling practices in accordance with AU regulation require empowering users with effective self-management tools. thisisvegas provides a robust suite of control features through your account at thisisvegass.com.

Deposit Limits

  • Where to Set: Log in, navigate to 'Account Settings' > 'Responsible Gaming Tools'.
  • Types of Limits: Choose between daily, weekly, or monthly deposit limits as needed.
  • How to Set: Enter your desired maximum deposit amounts (in AUD) for each period and confirm your choices. Limits take effect immediately and may only be raised after a mandatory 24-hour reflection period for your protection.

Time Limits & Session Timers

  • Session Control: Access 'Session Time Limit' in your account dashboard to set the maximum duration of continuous play (e.g., 1-5 hours). Automated reminders and forced logouts will apply as configured.

Enabling Breaks ('Time-Out')

  • Taking a Pause: Select the 'Time-Out' option within the Responsible Gaming Tools to pause your gambling account for a chosen period (24, 48, or 72 hours).
  • Immediate Protection: During a time-out, you cannot deposit funds, place bets, or access gaming content on thisisvegass.com.

Legal Obligation: All limit tools comply with the National Consumer Protection Framework and must be easily accessible, clearly described, and promptly executed in accordance with AU standards.

Self-Exclusion

OBSERVE: There may be situations where you need to block access to your account for a significant period to safeguard your wellbeing. Self-exclusion is a formal mechanism, required by law, that enables players to request temporary or permanent account closure.

Step-by-Step Guide for Self-Exclusion

  1. Locate the Feature: Access 'Account Settings' > 'Responsible Gaming Tools' > 'Self-Exclusion' on thisisvegass.com.
  2. Select Exclusion Period: Choose your self-exclusion duration from six months, one year, five years, or lifetime (permanent). AU standards require a minimum exclusion period of six months for formal requests.
  3. Confirm and Submit: Carefully read the terms, then confirm your exclusion to finalize the process. You may also contact our support team (details below) for assistance initiating self-exclusion.
  4. Immediate Enforcement: Exclusion takes effect promptly. You will be logged out and unable to access your account until the exclusion expires.

Consequences of Self-Exclusion

  • No Account Access: You cannot log in, deposit, or play during the exclusion period.
  • Balance Handling: Your funds will remain secure. Payout arrangements and refunds, if applicable, will be processed per our financial policy and AU law.
  • Irreversibility: Permanent (lifetime) exclusions cannot be revoked.

For further assistance or clarification regarding self-exclusion, please reach out to our responsible gaming support team via the channels listed below.

Legal Obligation: These procedures align with AU self-exclusion regulations and the Curacao eGaming licensing requirements (8048/JAZ, valid through 2025).

Support Resources

OBSERVE: Prompt access to professional support organizations is essential. thisisvegas facilitates connections with the following recognized entities:

  • GAMCARE
    Website: www.gamcare.org.uk
    Help: UK-based charity offering confidential advice, live chat, and counselling for gambling issues.
  • Gamblers Anonymous Australia
    Website: www.gaaustralia.org.au
    Contact: Local meetings, peer support groups, and helplines.
  • National Gambling Helpline (Australia)
    Phone: 1800 858 858
    Website: www.gamblinghelponline.org.au
    Help: 24/7 telephone, web, and SMS counselling, as well as self-help resources.
  • Gambling Therapy
    Website: www.gamblingtherapy.org
    Help: Multilingual support for international users, including online forums and advisory services.
  • Australian State Services
    NSW Gambling Help: 1800 858 858
    VIC Gambler's Help: 1800 858 858
    QLD Gambling Help: 1800 858 858
    (State-based counselling and support in line with each jurisdiction's protective requirements)

Legal Obligation: Provision of third-party support information meets industry and AU standards, as required for licensed online gambling operators.

Help for Family

OBSERVE: Gambling-related harm can reach beyond the player to affect family and friends. It is essential to provide supportive resources for those impacted.

  • Open Communication: Speak honestly and respectfully to the affected person. Express your concerns without judgement and encourage seeking professional help.
  • Family Support Groups: Connect with others experiencing similar challenges through online forums and chats, such as the Gambling Help Online Forum.
  • Professional Consultation: Contact a registered psychotherapist or relevant support hotline for tailored guidance. The National Gambling Helpline (1800 858 858) is also available specifically for friends and relatives.
  • Practical Guidance: Monitor financial activity if necessary; establish clear boundaries; avoid enabling problematic gambling.

Next Steps: When appropriate, help your loved one initiate a self-exclusion process or access professional counselling through recommended contact points.

Operator's Commitment

OBSERVE: thisisvegas, as operated via thisisvegass.com, is licensed under Curacao eGaming (8048/JAZ, valid through 2025) and upholds the highest standards required by both international and Australian regulatory frameworks.

Internal Risk-Check Procedures

  • Behavioural Monitoring: Automated and manual monitoring of gameplay-including deposit frequency, amount trends, session duration, and any rapid escalation-enables proactive identification of risk patterns.
  • Player Notifications: Players showing risky behaviour may receive warning messages, offers of tailored limit setting, or advice to take a break.
  • Support Team Intervention: If patterns consistent with problematic gambling are detected, the responsible gaming team may reach out directly via the contact information registered to the player's account to offer support information, tools, or propose a voluntary self-exclusion.

Legal Protective Clauses: All data analysis adheres to AU privacy legislation and the Curacao eGaming Code of Conduct. Any intervention is conducted with confidentiality, sensitivity, and documented in accordance with legal requirements.

Updates

OBSERVE: Transparency regarding changes in responsible gaming policy is an ongoing legal and ethical obligation.

  • How You Will Be Notified: All material updates to this policy will be communicated via e-mail to registered users, and a notification banner will be posted on the homepage of thisisvegass.com.
  • Last Updated: 1 June 2025

Players are encouraged to review this page regularly for the most current policy information.

Contact & Feedback

OBSERVE: For all responsible gaming questions or support requests related to your thisisvegas account on thisisvegass.com, comprehensive avenues are available, ensuring compliance with industry standards and accessibility requirements.

For immediate assistance, use the contact form or e-mail for all inquiries regarding self-exclusion, complaint escalation, or advice on limit setting. All communications are handled confidentially and in accordance with regulatory standards.

Feedback Form: Responsible Gaming Feedback

Author: Charlotte Evans, Responsible Gaming Officer, thisisvegas.
License Information: 8048/JAZ, Curacao eGaming sub-license (Antillephone N.V.), valid through 2025.

Regional Compliance Note: All procedures, contact options, and obligations above fully align with Australian legislative requirements and the international standards of Curacao-listed online gambling operators.